RETURN POLICY:

We hope that you’ll love your purchase, but if you’re not satisfied then you can return it for a refund or exchange as long as they’re unworn and in exactly the same condition that you received them. It must also be in the original packaging.

You need to send us a quick email at return@donnantdonnant.co.uk, with your details and the reason of the return.

Our policy lasts 14 days from the date your items were delivered. If 14 days have gone by since your items were delivered, unfortunately we cannot offer you a refund or exchange.

Non-returnable/non-refundable items:
Please note, items purchased on sale cannot be exchanged or refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Shipping:
You will be responsible for sending unwanted items back and the shipping costs for the return is at your own expense. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges will be process within 2 working days. For refund, the payment will be processed within 15 days.